Frequently Asked Questions

Absolutely not. We use DURST industrial UV printers — the global gold standard in glass printing. The UV-cured inks are bonded directly into the glass surface at a molecular level, rated for 100+ years of indoor color stability. Combined with UL GREENGUARD Gold certification, your artwork stays vibrant for generations.

We print at 1200 dpi — far beyond what most screens can display — so your piece will look even more vivid in person. Minor variations can occur based on your device's brightness and color profile, but our color management system ensures 98%+ accuracy to the digital proof. If you're ever unsatisfied, our 30-day return policy has you covered.

Our glass is heat-tempered to be 5x stronger than standard glass. If the glass ever does break, it fractures into small, blunt granules — not sharp shards — similar to a car windshield. The hidden steel floating mount system is engineered to hold significantly more weight than the artwork itself, making it extremely secure when properly installed.

UL GREENGUARD Gold is the highest indoor air quality standard. It means our UV inks have been independently tested and certified for extremely low chemical emissions — safe for homes with children, pets, schools, and healthcare environments. This isn't a marketing claim — it's a rigorous third-party certification that fewer than 5% of printed products achieve.

Glass wall art offers a luminous depth that canvas and acrylic cannot match. Because we print from behind the glass (reverse printing), the image is sealed and protected — no dust, no fading, no damage from cleaning. The polished glass surface catches and reflects ambient light, creating a 3D-like depth effect. Canvas absorbs light; acrylic scratches over time. Tempered glass is the premium choice for longevity and visual impact.

Yes — we offer a 30-day full refund for quality issues, no questions asked. If your piece arrives damaged, we replace it immediately at no cost. For change-of-mind returns, you can submit your return request by clicking the return label creation request link provided on our Refund Policy page.

All orders ship with free express delivery worldwide. Production takes 1–2 business days, and delivery typically arrives within 2–5 business days depending on your location. Every order includes real-time tracking so you can follow your piece from our studio to your wall.

Extremely unlikely. Every piece is protected with custom-fit corner foam inserts — larger sizes get additional EVA foam padding. The glass is placed in a reinforced cardboard box engineered for each specific product size. Each piece is individually quality-checked before dispatch. In the rare event of transit damage, we replace it immediately — no questions asked, no return shipping needed.

Yes — every order includes free express shipping worldwide, regardless of size or destination. No minimum order, no hidden fees. We ship to over 50 countries with tracked delivery in 2–5 business days.

Yes — every piece comes with a pre-installed hidden steel floating mount system. The mount lifts the glass 3/4" (2 cm) off the wall, creating a natural shadow line that makes the piece appear to float. You'll just need appropriate wall anchors for your wall type (drywall, concrete, etc.) and a level. Installation takes under 10 minutes — an assembly guide and wall template are included in every box.

Each piece features a concealed steel floating mount pre-installed on the back. The mount suspends the glass 3/4" (2 cm) from the wall, creating a dramatic shadow line. Simply mark two points using the included wall template, insert your wall anchors, and hang. The entire process takes under 10 minutes.

The mount system is designed for the artwork's intended orientation. If you'd like to hang it differently, please contact us at contact@insigneartdesign.com before ordering — we can adjust the mount placement during production at no extra cost.

Simply wipe with a soft damp cloth — that's it. Because the print is sealed behind the glass, the front surface is smooth, uncoated tempered glass. No special cleaners needed. Avoid abrasive materials. The surface won't scratch under normal cleaning.

Yes, two ways. You can use Insigne AI Art Studio to generate an original design with AI, or visit our Custom Print page to upload your own image — choose your size, shape, and order directly. We enhance every uploaded image for print quality before production. If a file doesn't meet our standards, we'll reach out before printing — we never print low-resolution images.

Most designs are available in four sizes: 28.5" x 18", 35" x 24", 43" x 27.5", and 55" x 35". Multi-piece sets, round, and surfboard shapes have their own size options. Visit any product page and use our interactive See It To Scale tool to visualize each size against a standard 84" sofa — it helps you choose the perfect fit for your space.

Yes — we offer custom sizing, bulk pricing, and dedicated account management for wholesale partners. Volume discounts start at just 2 pieces (10% off), with up to 20% off for larger orders. Visit our Wholesale page or email contact@insigneartdesign.com for a personalized quote.

All inquiries are answered within 12 hours, regardless of when they're sent — including weekends and holidays. Email us at contact@insigneartdesign.com and we'll get back to you promptly.

Contact us immediately with photos of the damage at contact@insigneartdesign.com. We'll ship a free replacement right away — no need to return the damaged piece. Your satisfaction is guaranteed.

You'll receive a tracking number via email as soon as your order ships. You can also check your order status anytime through your account dashboard or by contacting us with your order number.